Frequently Asked Questions

Got a question? Check our FAQS


What are your hours?

Our phones are available from 8:30am to 4:00pm. If necessary we’re happy to book special appointments in from 6:00am, and our last appointment booked will generally be 3:30pm. After hours bookings are subject to availabily, so please give us a call. 

You will be asked to leave a message with your details, and we will call you back to discuss your issue. 

Will I be charged a call out fee?

 No, we don’t have a call out fee, but in general, we do not attend site for free. If we come to you, it will be to provide a solution to your plumbing issue. 

You supply free quotes, don't you?
We certainly will provide a free quote for a prediagnosed issue. However, if we have to attend to investigate the issue ourselves, then we do charge a fee for the time, knowledge and expertise it takes to diagnose plumbing issues. This fee is waived if you go ahead with the quote we provide.
Will you come out the same day?

We prioritise all emergency work, and we triage each case individually. We can attend the majority of our jobs within 24 hours, and are happy to fit in with your schedule.

Where do you service?

We are Mandurah based and prioritise work within 20km of Mandurah central.

Please get in touch with us, we may just be in your area!

What payment options do you have?

We will invoice your job by email, and invoices are due 1 day from billing. You can pay online by card (please be informed that there is a surcharge, calculated before processing), bank transfer or cheque. Our plumbers will not accept cash in any circumstance. Payment plans are available strictly if organised prior to commencement of work.

Are you gas plumbers?

We certainly are. Ask us how we can help with your gas servicing, installation and repair needs.

What kind of warranty do you offer?
We use suppliers that offer products with excellent manufacturer warranties, and as part of our service we’re happy to assist with activating these warranties for free. This is why we suggest it’s best to source your items through us. Please take special note that we don’t offer any of the aforementioned guarantees on any customer-supplied item.


See what our clients are saying

"Jake and Hayden installed two toilets for us. They were very professional from start to finish, would highly recommend to anybody! Thanks again!"
James Buck
"Excellent service! Fast, accurate, a true professional and what a friendly guy. Thank you Jake."
Graham Holmes
"Very prompt response in an urgent situation. Can’t thank you enough . Would recommend your services to everyone."
Suzie Bourke
"Really prompt service,excellent customer relations,pleased with costing. Easy to recommend."
Rodney Wearn